The Unified Communications Applications market size is estimated to be USD 531.06 Million in 2018 clocking a healthy growth rate of 16.4%, whereas the Unified Communications Services segment holds a market size of USD 150.62 Million in 2018 boasting a CAGR of 18.2%. The Unified Communications market as a whole holds a market size of USD 1506.2 Million clocking a healthy CAGR of 12.4%.
- Definition / Scope
- Market Overview
- Market Risks
- Top Market Opportunities
- Market Drivers
- Market Restraints
- Industry Challenges
- Technology Trends
- Regulatory Trends
- Market Size and Forecast
- Market Outlook
- Distribution Chain Analysis
- Competitive Landscape
- Competitive Factors
- Key Market Players
- Strategic Conclusion
Definition / Scope
Unified Communications can be defined as "communications integrated to optimize business processes and increase user productivity"
Unified communications (UC) is a business and marketing approach describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).
UC does not necessarily specify a single product, but a set of products that enables a consistent unified user interface and user experience across multiple devices and media types.
In its expansive sense, the UC can encompass all forms of communications that are exchanged via a network to include other forms of communications such as Internet Protocol Television (IPTV) and digital signage Communications as they become an integrated part of the network communications deployment and may be directed as one-to-one communications or broadcast communications from one to many.
UC enables an individual to send a message on one medium and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or a cell phone.
If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or a video call. Otherwise, it may be sent as a non-real-time message that can be accessed through a variety of media.
Unified Communication – Applications
Unified Communications (UC) applications as communications applications with high added values implemented by combining various communication tools or combining communication tools and task management systems.
Here, the added values consist of the saving in routine tasks made possible by the above combinations and the resulting improvement in productivity.
The Unified Communications - Applications includes the following:
- Video provides yet another communications channel that subscribers can choose when they wish to collaborate with their peers, customers or partners. Just as some collaborations and discussions are more appropriate for voice communications than for an instant messaging (IM) session, video can offer another dimension beyond a Web conference.
- Telephony or IP Telephony refers to technology that transmits voice communications over a network using IP standards.
- Conferencing Integrating video conferencing with unified communications enables users to initiate video connections through presence, much like they do with instant messaging.
- Mobility enables businesses of all sizes to integrate leading – and loved – smartphones and tablets (from Android, BlackBerry OS, and Apple iOS) securely, simply and cost-effectively, with existing enterprise communication infrastructure and applications.
- Unified Messaging offers the opportunity for an end user to have voicemail delivered to any one of a number of destinations in electronic form. This is typically done via email delivery where a voice mail from one of any number of sources including cell phone, office phone, or even the home number. The ideal situation would be to never have to check an individual email box ever again but to be able to receive and listen to voicemail on any device, anywhere and at any time.
- Instant messaging or 'IM' is essentially real-time chat. With instant messaging users generally communicate back and forth 'instantly' with messages somewhere between a mobile phone text message and a full-blown email. It is faster than email (assuming the recipient is available) and much more efficient for quick questions.
- Presence involves locating where the intended recipients are, and if they are available in real time is a key component of unified communications.
- Contact Center is “the combined use of communications and collaboration solutions.” By combining these communication services such as Instant Messaging and Presence, Unified Messaging,Mobility and Telephony etc. into a single interface, teams can collaborate more efficiently and improve operational efficiency.
Unified Communication – Services
Unified Communication Services are collaboration and contact center solutions enhancing user productivity and help deliver exceptional customer experience.
Unified Communications – Services includes the following
- Managed Services involves the monitoring and management of Unified Communications applications on a real-time basis and also involves identifying and fixing real-time issues in the Unified Communications medium.
- Professional Services is the offering of IT, technology and Professional consulting with Unified Communication
- Hosted Services are Unified Communication services offered through a third-party or hosted service provide via mediums like cloud computing, mobility, telephony and VOIP
- Integration refers to the Integrations embedded within an Unified Communications applications such as Instant Messaging, Conferencing, Telephony and Mobility